Privacy Policy

Effective Date: 7-July-2025

This Privacy Policy outlines how Moorlands Plumbing (“we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of visitors (“users” or “you”) of our website https://www.moorlandsplumbing.com (“Website”). We are committed to respecting your privacy and protecting your personal information in accordance with Australian privacy laws.

We recognise the importance of safeguarding personal information. We do not collect sensitive information such as racial or ethnic details, political opinions, criminal records or health information, as defined under the Privacy Act 1988 (Cth) (“Privacy Act”), without your consent.

In collecting and handling personal information, we are bound by the Australian Privacy Principles (APPs) under the Privacy Act.

1. Collection of Personal Information

We may collect personal information from you when you:

  • Visit our Website

  • Submit a contact form or enquiry

  • Complete a lead form via Google Ads, LinkedIn or Meta Ads (Facebook and Instagram)

  • Call, email or message us directly

  • Use any service-related forms on our site

  • Subscribe to our newsletter

  • Interact with us in any other way

The types of personal information we may collect include:

  • Full name

  • Contact details (phone number, email address, street address or suburb)

  • Preferred date and time for service

  • Details about your plumbing enquiry or request

  • Other information you provide voluntarily

We may also collect non-personal information such as website activity data through cookies or analytics tools. This includes your IP address, browser type, referring pages, and time spent on the Website.

You acknowledge that any personal information provided to us is your own, or you have the necessary consent to provide it.

2. Use of Personal Information

We may use your personal information to:

  • Respond to your enquiry or service request

  • Communicate with you, including sending newsletters and promotional materials

  • Schedule plumbing appointments and issue invoices

  • Contact you regarding your job or follow-up support

  • Improve our customer service and Website functionality

  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Disclosure of Information

We may disclose your personal information to third parties:

  • Where required by law or to comply with a legal obligation

  • To service providers who assist in running our business (e.g. website hosts or CRM systems)

  • To protect our legal rights, property, safety, or the rights and safety of others

  • With your consent

4. Cookies and Tracking Technologies

Our Website may use cookies or similar tracking tools to analyse user behaviour and improve performance. This may include Google Analytics or other software that collects non-personally identifiable data, such as your IP address, location, and browser type.

You can manage or disable cookies through your browser settings.

5. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We recommend reviewing their privacy policies before providing any personal information.

6. Data Security

We take reasonable steps to secure personal information from unauthorised access, misuse or disclosure. However, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security but we strive to protect your information using appropriate measures.

7. Accessing and Updating Your Information

You may have certain rights regarding your personal information, including the right to access, correct, or delete your information. Please contact us using the information provided below to exercise your rights.

If you access our Website from the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation, being Regulation 2016/679 (GDPR) in relation to the handling of your Personal Data (as defined in Article 4 of the GDPR). For further information or to exercise any of your rights as a EEA data subject under the GDPR, please contact us using the information provided below.

8. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our Website. We encourage you to review this Privacy Policy periodically for any updates.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Moorlands Plumbing Pty Ltd
📍 27 Deirwold Court, Forestdale, QLD 4118, Australia
📞 0426 891 906
📧 adrian@moorlandsplumbing.com
🌐 https://www.moorlandsplumbing.com